It's not just IT. It's your business.
IT is fundamental to operating your business. By taking ownership of your information technology, we free you up to focus on managing your people, marketing to new customers, and improving your bottom line.
Diligent focus on uptime.
Your business depends on the continuous availability of your technology infrastructure. We understand. That’s why we diligently work to ensure system uptime and continuity. Our goal is simple: to allow you to focus on growing your business, not on the details of your IT system.
By using the most advanced system monitoring tools, we provide you with 24×7 problem analysis by our network operations center, email flow monitoring, alert notification and escalation, performance trending and reporting, and services for keeping your servers healthy.
Dedicated remote services.
Technology’s great, but sometimes you need to talk to a real person. That’s when it’s nice to know that we're just a phone call away. Our professional technicians can remote in to your system and repair most problems while providing you the details you need to understand the issue. If an on-site service call is needed, we provide next business day response to our Managed Service Plan customers.
As your IT partner, we’ll maintain all of the hardware and software that comprises your network environment. Servers, desktops, laptops, printers, routers, switches, firewalls, phones, and PDAs — we can handle it all. We also monitor everything with anti-spam, anti-virus, and anti-spyware protection.
Technology is always changing, which is why it’s nice to have an account manager who provides a steady connection between you and your Computer Rescue team. You'll always work directly with Computer Rescue staff that you know. In addition to providing a welcome human touch, our owner or IT Director will conduct periodic business technology reviews to help make sure your infrastructure is keeping up with your changing business requirements.
Customized packaging and pricing.
At Computer Rescue we custom build each managed service plan to ensure our business clients only pay for what they need. Instead of selecting from oone of three options that have features you don't need, we sit down with you and provide a free consultation to assess your needs, provide alternative options and deliver an intelligent estimate package. We're certain that you'll love our Managed Services and the annual savings that goes with them.
Managed Services offered:
- •Server Monitoring
- •Desktop Monitoring
- •Backup and Disaster Recovery
- •Update and Patch Management
- •Remote Support
- •Next business day support
- •Emergency response